How to Use our purchasing and booking app Gingr

BOOKING
General Notes
April 2 Update: Most of Gingr is now working. When you go to sign in, use the same email you used with our old site. You will need to create new password/lost password. Transferring data from the old system to the new, not all data for security or because of the different systems parameters would not transfer over.
What you will need to enter:
1) There are 2 waivers you must read and acknowledge the first time.
2) Your credit card for any service, door and alarm codes as well as arrival and departure instructions for services where we go to your home will also need to be added. See note further below in the section on credit cards. 
*Those who had booked in March for services from April 1-onwards I manually transferred all date except for credit cards. You will still need to sign waivers.
* All passholder credits, customer information and pets information was transferred over. I manually transferred all pass credits so can vouch they are in fact correct so no need to worry.
* When you book any new product for the first time, Gingr will ask for extra information to update your account. This will just be the first time per service.
* Many services it will also ask you to choose a time. This is arbitrary for any service except for daycamp, field rentals and boardings. This exists as the software is largely a cookie cutter designed for many types of pet business so we cannot change many parameters. If it asks for times where it is of no consequence, just, choose any time, it really does not matter. We schedule walks and pickups based upon location and needs with special with exceptions (ex: medication times). Gingr did update their app so I will need to update the instructions below on how to use on this Gingr but they are close enough that I think you will manage. Updates on use for the instructions below to be done by Thursday. There are likely to be some glitches as we have just started the new system so please report so we can get them all corrected. Any issues please send an email to passes@worldforpaws.ca. Thanks for your patience.

Credit cards and payments: To add a credit card you do so when you pay for a service. In doing so it allows you to enter a card and just above that is a check box to retain the card on file. Credit cards on file, will automatically be charged for any services booked on the day of service. Any invoices that have not been paid for 28 days, all services will be suspended. If you do not wish to pay by credit card you may send payments via e-tsfr to Tonihersey@gmail.com.

BOOKING

Where to Find Gingr: https://worldforpaws.portal.gingrapp.com
or found on the bottom right on every webpage.
There is also a phone app for Gingr. If you want to download it, please do so and enter our facility number as:  447121

Most of your information was transferred over except pictures and what was mentioned above. To log in you need to sign in with the same email you used with the pawbutler system. You will then need to create a new password/change password. The app is pretty easy for the most part once you understand the lingo and flow. We realize it is unfamiliar and when you first use it,  like anything new it may appear difficult and clunky at first. All new programs have a bit of a learning curve. But there are thousands of companies world wide that use this exact app so with a bit of practice you will be an expert in no time. In in the meantime,  we have created some notes below to assist you with navigation until you become familiar with the system. You will later look back and say....that was easy.
 
What is important to know is that there are 2 classes of services. These are “Appointments” and the other called “Reservations”. When you go to book or buy single service(s) for supervised park services such as Ranch Boarding, Pick Up and Play and Daycamp, you use “Reservations” .  “Appointments” are used for Field Rentals, Private Walks and Private Visits. This is important as you will need to know the category to buy or book services.  Please read that part again so you are clear. The categories are very important to know. 

Another system point I wanted to add for all bookings. If you are in the booking system and use the back button as go as far back as choosing "Reservation" or "Appointment", you may have to choose the box above it called "Booking Location". This normally self populates but when you hit back it doesn't. You just need to click it and add "World For Paws" on the pull down menu.

RESERVATIONS
To Book RESERVATIONS  the instructions are below.
On the left menu ribbon there are only 6 buttons.
1) You click on “Book”.
2) Click on which dog(s) you are wanting service for.
3) Click "Start Booking”.
4) You then choose under The New Booking Request and go to “Booking category” and choose “Reservations”.
5) To the right will then be a list of which service you are wanting to book and click on it.
5A) If boarding for the first time it will ask you info on feeding or medication times and other required boarding information. If so once done, you may have to start the booking over.
6) This will bring up a calendar where you will choose the date (s) you wish the service for.  Boarding you click start date and drag to end date.
6A) It may ask for a "Drop off" and "Pick up" time. Below the calendar, this is only for Boarding and DayCamp. Pick Up an Play will also ask for the time so enter and time, it does not matter but is something we cannot change.
7) Once chosen click “Add more dates" if for multi days (for non boarding). If just a single booking, proceed to click “Services” located at the bottom right.
8) Enter any notes you want entered or enter nothing but on some service it may ask you to click an agree on a service contract (boarding)
9) Click "Review"
11) This will bring up an invoice. If all correct hit “Submit”. Credit from passes will be deducted or invoice to pay will be created and updated on our end. BUT most services you do need to have a credit card on file or it may not allow you to complete the booking, even if you have passes. Gingr has been doing some updates so it has been changing 

APPOINTMENTS
A very important thing that all need to know is this:  When booking “Appointments” such as Field Rentals, or Private Visits or Walks, if you have more than one dog click on only ONE of the dogs you are booking for.
With walks our price now includes 1-2 dogs.
Private Visits has 3 duration options of 20, 30 or 40 mins.
Field bookings: Number of pets is determined by your booking choice 1-3, 4-7 etc.
  If you click on more than one pet in these booking, such as clicking 2 dogs for a walk, you will be charged twice (once for each dog chosen), rather than just the one charge that it should be. If you have passes, credits for each dog booked would also be deducted. It is very important to know this so you do not get over billed or use up more credits. Accidents in booking do happen and if an accident occurs, please contact us and we will adjust the invoice or credits should this be required. The important thing to remember for these services is to just choose ONE dog. Or in the case or larger field rental bookings to choose the appropriate category.

 To book "APPOINTMENTS" 
1) Click “Book” on the ribbon on the left.
2) Choose just one of your dogs. 
3) Click “Start Booking”.
4) You then choose under The “Booking category” and select “APPOINTMENTS ”.
5) To the right will then be a list of which service you are wanting to book and you click on your desired selection.
The first time you book, it will ask where is leash and location of pup for some service etc. Please answer if apllicable or put the words none.
It will take you back to the selection of service page again where you will need to select service again. This just occur once and saves your notes to your main file (if notes for two dogs please answer for both)
6) Next will be a duration of the service, You choose which one and it will automatically bring you to the next page which are slightly different for each service.

FIELD RENTALS
Will have your booking to the left and other upgrades for more dogs to the right. Either keep your reservation or choose an upgrade to the right. (Pass holders can only use what they have passes for.  If you choose to upgrade to more dogs, you will be charged. You then click "Notes" located on the bottom right. There is not usually a need to enter notes but if there is, enter notes.  Once completed you will then click "Dates" located on the bottom right. this will bring you to a calendar. Click on the Day you wish to book.  Below you will see a section that says "With Who" ...click the box below it that says "Expand All" . This will bring up all 3 fields and times. Choose field and time you want to book.  If the field or time is not available it should be shaded out. Once chosen you then click the "Review" button. A summary of your booking is to the left and your invoice is to the right.  Click on the small box on the left of the booking estimate that states you agree to the terms. The last step is on the bottom right you click "Submit Request" and you are done. Note: Field rentals will no longer be available after May 4th.

PRIVATE WALKS & IN HOME VISITS 
To the left will be your booking (Home Visits are purchased by the number of pets requiring service 1-2, 1-4 and 1-6 and  Private walks include up to 2 dogs . You then click "Notes" located on the bottom right. Enter notes if choose or if they are needed. Once done, you will then click "Dates" located on the bottom right. You then see your booking to the left and on the right is a calendar.  Click on the date you wish service for. Below you will see a section that says "With Who" ...click the box below it that says "Expand All" . This will bring up a time schedule. Choose a time (We cannot guarantee the time chosen, but will try and be as close as we can, but this is a Gingr system feature we cannot over ride so a time needs to be selected).
Once chosen you then click the "Review" button. A summary of your booking is to the left and your invoice is to the right. A summary of your booking is to the left and your invoice is to the right. Click on the small box on the left of the booking estimate that states you agree to the terms. The last step is on the bottom right you click "Submit Request" and you are done.

***IF YOU HAVE PASSES FOR ANY SERVICE BOOKED, pass credits will be deducted. If not an Invoice will appear to be paid. In order for passes to be deducted you will need to have a valid credit card on file. You will need to re enter your credit cards and we did not transfer credit cards from the old system to the new due to security reasons***

PASS PURCHASING
To purchase a non pass service the "How to" was described above under "RESERVATIONS" and "APPOINTMENTS" 
To Purchase Passes to save you money (Remember, the more passes you buy, the lower price each service will be).
1) On the far left ribbon you click on “Shop”.
2) Click on “Shop Packages”.
3) This will bring up a list of all Packages being offered. You can either scroll through them all or in the search field type in the first few letters such as “field” and that will bring up all Field passes.
4) You then click the cart to add your selection.  You will see a 1 in the cart on the upper right if it has been added
5) If you want to add another pass service, just click on it to add. Note that many Passes are buy dog count. One dog, 2 dogs, 3 dogs etc. 
Once completed shopping for passes, you then  click on the cart in the upper right.
6) This will bring up a summary of the order. You then click payment and follow the instructions.
Credits will be added to your account.

Other items of note
Under "SHOP" there is an “Add store credit” button, This is is where you can put money and it will hold and be placed towards any future bookings. This is to help you with financial planning if your income varies.

If you go back to the ribbon on the far left and click shop, then choose “My Packages and Subscriptions” this will show you what packages you have and credits remaining for each. This also shows under “Account” The rest of the Icons have no content at the time being.

You may see on your bookings that it may say no vaccinations on record. You can over ride this, but it would be appreciated if you could upload vaccines so we know your pup is current and for the safety of all dogs. You can do so under the “Account” button on the left ribbon. Under the “Account” tab you can Manage your own profile (change of address, tel number, new dog or delete a dog etc. "Upload records" is for vaccines. "Invoices" allow you to review invoices and have a record of your purchases.

 Account Icon (paw)
You can view your account info, invoices, passes and other information. update vaccination records etc.

"Waivers and Agreements": You must read and e sign them or the system will NOT allow you to book.

I know at first it may seem very complicated, but it is not once you get used to it. As stated, this app is used by thousands of pet service companies world wide. This page was created to help you get used to it. Once you do, you will be a pro and no longer need these notes.
Thank you from all the staff of World For Paws.